If you aren’t faster with your new Tokyowheels, send them back and we will refund you 110% of the purchase price plus the return shipping - that means we will give you a full refund plus an additional 10% more cash back, as our way of saying Thank You (excludes expedited shipping).
If you don't absolutely love your wheels, then send them back within 65 days of purchase, and we'll refund you 110% of your purchase price, and pay for the return shipping.
Your wheels are covered against manufacturing defects found within one year. In such cases, if the warranty item cannot be repaired at our expense, we'll replace the warranty item and pay shipping both ways. We'll also pay for a local bike shop to install the replacement warranty item if necessary. This warranty only applies to the original owner and is not transferable. To start a warranty claim please contact us at firstname.lastname@example.org.
|Manufacturing Defects Found Within 1 year||We will replace the faulty component and pay shipping both ways.|
|After 1 Year||Maintenance, upgrade, and repair service at minimal cost.|
|What's Not Covered||Normal Wear and Tear|
Please note: with rim brake wheels, the surface finish on the brake track is subject to wear during normal use (friction between brake pad and brake track is why brakes work). There will be more wear and tear on this area than other parts of the rim. It’s normal for the appearance of the finish on the brake track to change over time. To extend the lifespan of your wheels, familiarize yourself with carbon braking techniques, and clean both brake pads and brake tracks regularly. If you don’t keep these surfaces clean, debris will accumulate and cause unnecessary wear and tear.
We ship to all countries, by Express Air, for FREE. See the shipping table to the right for a list of countries. Once we get your order we immediately begin custom hand-building your wheels with the options you've selected. We ship out your wheels by Express Air and always provide a tracking number.
We are experts in global logistics and shipping, and we ship out wheels so customers don't pay any fees or taxes. It's company philosophy that all riders should have equal access to our products. A rider in L.A. should get his wheels for the same total price as a rider in Mozambique. Free worldwide shipping and guaranteed no customs taxes is a big part of our effort to make this a reality. It's also an integral part of how we plan to lead the cycling industry and expand globally. We back that up with a 110% Guarantee, which means that should you need to pay any additional fees to get your wheels to your door, we'll refund you 100% the cost of those fees, plus an extra 10% to say thanks (This rarely happens, but when it does we go the extra mile to support our riders).
|Country||Shipping Rate||Expected Delivery|
||14 ~ 21 days|
|Canada||14 ~ 21 days|
|Japan||14 ~ 21 days|
|Australia||14 ~ 21 days|
|UK||14 ~ 21 days|
|Denmark||14 ~ 21 days|
Tokyowheel accepts the following payment methods. VISA, Mastercard, Maestro, American Express, Diners Club, JC, Discover, Paypal.
You can cancel your order anytime prior to it shipping and receive a full refund. However, once an item ships, it cannot be recalled. Should you wish to cancel your order after it has shipped, you need to first take delivery of the wheels, then return them to us by post. We will provide you with detailed instructions at the time. Once we receive the wheels, and check that everything is ok, We will issue you with a refund and reimburse you the cost of postage.
You can cancel your order anytime prior to it shipping and receive a full refund. Once an item ships, it cannot be recalled by us however. Should you wish to cancel after your order after it has shipped, you need to refuse delivery when the shipment arrives. You can just tell the postal worker/courier 'I refuse delivery'. The item will automatically be returned to sender. Once we see tracking indicate the return is underway, we can issue your refund.