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Tokyowheel™ Learning Center Get Answers & Learn About Your Wheels


Buying Questions Get instant answers to common questions.

We're based in Tokyo, Japan. We've been in business since 2010. We initially sold only to the Japanese market but in 2013 began selling worldwide. We have plans to expand our product line in the near future. We won't be closing anytime soon.

In our experience, ‘Bill Me Later’ only works in the US. We don't have any payment plan options at present. Most people use credit cards to accomplish the same thing, and might even get better interest rates doing so.

We offer a 65 day test ride with 110% paid returns. So if you would like to do a test ride you can place an order for the wheels of your choice from www.tokyowheel.com, try the wheels for up to 65 days and if you want to return them at any time, we’ll pay the return shipping costs, give you a full refund, and pay you an extra 10% of your purchase price as a thank you.

We are currently trialling a dealer program. Please check our dealer list.

Sorry, we don’t offer any sales from our Tokyo office. We sell exclusively online. Our Tokyo office is where we do all our administration, customer support, and marketing.


Product Info Get answers to technical Tokyowheel product questions.

Every Tokyowheel includes titanium quick release skewers, brake pads, valve extensions, and nylon rim strips (for clinchers). The only additional parts you will need are the inner tubes, tires and rear cassette. Most customers choose to transfer the cassette from their old wheels onto their new wheels, which requires a few specialty tools, and is something easily done at your local bike shop.

  • To get an idea of the perfomance and quality of Tokyowheels check out what our customers have to say here.
  • We guarantee NO customs taxes.
  • Shipping costs (to any location worldwide) are included in the price.
  • Our wheels are guaranteed for 1 year from receipt of your Tokyowheels.
  • We are so confident in our product that we will refund 110% of the cost of your wheels if you are not satisfied with your purchase. We even give you a full 65 days to try them! We will also pay the cost of shipping back to us if you are not satisfied within 65 days of receiving your Tokyowheels.

Sorry, we only offer 700c size wheels.

In the past this was a major issue with carbon wheels. The problem came from the fact that resin in some carbon fiber was not able to withstand the high temperatures generated by hard braking on long descents. These wheels would experience a ‘delimitation’, or melting of the braking surface and in some cases rim failure. At Tokyowheel we are constantly improving the technology of our wheels, and we pay special attention to the braking surface.

There are 3 technologies we incorporate into our rims to improve braking performance and temperature durability:

1+2. We use DuraHeat R carbon on the braking surface of all our rims. This is a two part technology. First the resin in this carbon is more resistant to heat which means your rim can get hotter dues to braking without any damage (260 degrees F). Secondly we embed a thermally conductive fiber into the carbon which helps to spread heat away from any 'hot-spots' and again makes it so you can brake harder and longer without damage to the rim.

Those are the main points, but also one minor thing to consider is:

3. We include our all-new BlueStop 2G brake pads. A very recent addition to our product line. These pads grip better, and stay cooler longer. You can also use third party pads on our wheels - we recommend the SwissStop Yellow King product line (Yellow King pads will result in a higher rim temperature during braking as a result of the residue that they leave on the rim vs our CeramicChampion™ pads).

We also test our wheels in our Digital Testing Lab for braking surface performance. This a key part of the manufacturing process and is one of the reasons why our wheels perform so well.

During this testing, we run the wheel up to 30kph and then we apply a braking force and measure 7 performance variables, such as deceleration, stopping distance, and average and maximum rim temperature. By measuring these things we are able to continuously improve the braking performance of our wheels and their durability under heavy braking conditions.

All our rims are 100% carbon. We don’t offer any wheels with aluminum braking surfaces. Our Duraheat-R™ Carbon braking surface rivals the performance of aluminum. It's also much lighter, which results in faster acceleration and better climbing. In the past, aluminum was used on carbon wheels to minimise any durability loss brought about by high heat from braking friction. Advances in braking materials technology have improved the performance of carbon braking systems in recent years. The popularity of aluminum/carbon hybridisation has declined as a result. Tokyowheel is continually researching and developing carbon braking technology.

There are 3 technologies we incorporate into our rims to improve braking performance and temperature durability:

1+2. We use DuraHeat R carbon on the braking surface of all our rims. This is a two part technology. First the resin in this carbon is more resistant to heat which means your rim can get hotter dues to braking without any damage (260 degrees F). Secondly we embed a thermally conductive fiber into the carbon which helps to spread heat away from any 'hot-spots' and again makes it so you can brake harder and longer without damage to the rim.

Those are the main points, but also one minor thing to consider is:

3. We include our all-new BlueStop 2G brake pads. A very recent addition to our product line. These pads grip better, and stay cooler longer. You can also use third party pads on our wheels - we recommend the SwissStop Yellow King product line (Yellow King pads will result in a higher rim temperature during braking as a result of the residue that they leave on the rim vs our CeramicChampion™ pads).

We use black Sapim SILS Polyax Aluminum Nipples for all wheels upgraded to Sapim spokes & nipples.

We don't offer color customization options on spokes, nipples or hubs.

No, we don’t offer any custom design or graphics services. We offer 12 different decal color options, including a No-Logo version. All our decals are removable so you could either remove the decals from the wheels or order the No-Logo version, and apply your own decals.

No, we don’t offer any hubs that are made by Novatec. Our hubs are made for us by a high-quality specialty hub maker in Taiwan.

All our hubs are compatible up to 11 speed. That means that they are also 8, 9, 10 speed compatible. We include a small spacer for use with non-11 speed cassettes.

By default we lace our rear wheels 2x on both drive and non-drive side.

Tokyowheels actually have pretty high rider weight limits. Limits are different for each wheelset and range from 209lbs/95kg ~ 243.5lbs/110kg. Wheelset rider weight limits are listed in the Quick Specs box on each individual product page. You can increase the effective limit for each wheelset by including the Sapim CX-Ray Spoke upgrade in your build (this adds maybe 22lbs/10kg). When talking about rider weight limits, we’re generally talking about avoiding broken spokes. The Sapim CX-Ray spokes are stronger and the SILS Polyax nipples allow for a more efficient force transfer through the spoke to the nipple and into the rim.

No, we haven’t had any reports of our wheels not fitting any frames, including all Cervelos. The shape design of our rims is such that they are 25mm wide at the braking surface, then bulge out to become slightly wider toward the center of the rim. This shape allows for them to fit into a wide range of frames. The only fit issue is with some specialty brand brakes. If your brake callipers don’t offer 25mm of clearance with brake pads installed, then you will need to sand down your brake pads to allow the rim to fit. This issue doesn’t exist with Shimano, SRAM, or Campagnolo brand brakes, but has been reported with smaller specialty brand brakes.

Yes, if you select the cassette compatibility option ‘Campagnolo’ we will include Campagnolo compatible brake pads.

Yes, all Tokyowheel Epic wheels are 2-Way Tubeless Clincher compatible. You can use normal clincher tires and tubes or tubeless tires and no-tubes.

This is a tough one to answer - it really depends on your riding style. Training vs. racing, summer vs winter etc. Basically you want to use a 23c tire with our 25mm wide rims to optimize performance, but you can use any size from 23c to 50c or more. Some riders prefer 25c - it might be difficult to tell the difference to be honest but you might want to try these 2 different sizes out. You can't go wrong with most choices from Continental - especially the Grand Prix series. I would say start with the basic Grand prix, then see how you feel about the durability after 500-1000k (if that's how you're riding). If you had a lot of flats or lost big chunks of rubber then go with one of the more durable tires like a Gatorskin. If you didn't experience problems, and are interested in fine-tuning, consider trying a less durable tire and see if you can feel any performance increase. Something like the Grand Prix 4000s maybe. We include valve extensions with your wheels so you don't need to get tubes with extra long valves.

No, we don’t sell inner tubes, tires, or cassettes. We recommend getting those from your local bike shop.

We use a specific wheel-building process that decreases the need for truing maintenance over the life of the wheel. Our wheel building process is as follows: We lace the spokes to the rim and true the wheel at low tension. We then exercise the spokes so that they can be ideally positioned for further tensioning. Following this, we bring the spokes up to equal tension and measure with a micrometer and tensionometer. Next we stress-relieve the wheel by applying a sideways force on the hub with a machine. This essentially replaces the 'break in' period that you would experience with a new wheel and allows our wheels to stay truer for longer. After a final truing they are ready for finishing.

Yes. You can lightly sand the area with ultra fine sandpaper to smooth the rims surface out. This won't negatively affect the performance, durability or safety of your wheels.

The max pressure for our clinchers is 140psi. There is no limit on tubular pressure. Most people use 120psi or lower - especially given the fact that the rims are wide (the same rolling resistance can be achieved at a lower psi).

We use the same materials and manufacturing processes as the big brands but our overheads are much lower. We ship direct from the point of manufacture to our customers. We don't need to store wheels or hold stock. We don't sell through a long list of middle men - each taking a percentage. We don't spend a fortune on advertising, or marketing. We don't need all the staff that go along with these processes, we don't need the offices to house the staff, or the equipment to allow them to do their jobs. In short, we're small and agile!


Choosing Wheels Get advice on which wheels are right for you.

We recommend the Epic 5.6 wheelset for all-around riding. They climb and handle well but still provide a noticeable aerodynamic performance gain.

We recommend the Epic 3.4 wheelset with either the Pro hub upgrade or the the DT Swiss 240s hub upgrade. The Epic 3.4 is a light and fast wheelset that handles great in close proximity to other riders. Both hub upgrades feature the added stiffness and aerodynamic advantage of Sapim CX-Ray spokes.

We recommend the Epic 7.10 as the best all-around wheelset for triathletes.

It depends on your riding style (& budget). Our stock hubs are great value, super durable, and perform really well. We have cyclists performing at the highest level internationally on these hubs in a variety of different contexts. If you are road racing, doing a lot of climbing, or riding in competitive group rides consider the Pro hub or DT Swiss road hub upgrade options. If you still can’t decide, contact us and we’ll give you a personalized recommendation.

Wheels ship with water transfer decals that are ‘baked on’. They can’t be removed.

The new Epics have different rim shapes, different rim shapes front and rear, different rim depths, different hub options, and different layup.


Warranty And Guarantee Learn about Tokyowheel's Guarantees

Tokyowheel has a few guarantees designed to take anxiety out of purchasing, and eliminate the chance of a rider having a negative experience buying Tokyowheels.

We have 3 main guarantees.

  • 110% Guaranteed No Customs Taxes
  • 65 Day, 110% Moneyback Test Ride
  • 110% Speed Guaranteed

Here is a little more info on each of those.

We are experts in global logistics and shipping, and we ship out wheels so customers don't pay any fees or taxes. It's company philosophy that all riders should have equal access to our products. A rider in L.A. should get his wheels for the same total price as a rider in Mozambique. Free worldwide shipping and guaranteed no customs taxes is a big part of our effort to make this a reality. It's also an integral part of how we plan to lead the cycling industry and expand globally. We back that up with a 110% Guarantee, which means that should you need to pay any additional fees to get your wheels to your door, we'll refund you 100% the cost of those fees, plus an extra 10% to say thanks (This rarely happens, but when it does we go the extra mile to support our riders).

We offer a 65 day test ride with 110% paid returns. So if you would like to do a test ride you can place an order for the wheels of your choice from www.tokyowheel.com, try the wheels for up to 65 days and if you want to return them at any time, we’ll pay the return shipping costs, give you a full refund, and pay you an extra 10% of your purchase price as a thank you.

If you're looking for an edge when it comes to speed, try Tokyowheel. We guarantee you'll ride faster with our wheels, and if you don't, we'll pay for you to send them back, give you a full refund, and pay you an extra 10% as a thank you for trying them out.

As you can probably see, we're confident in our products. There'd be no way we could stay in business if our wheels were bad and a lot of people were taking us up on these guarantees. A strong after-sale care policy is really important to us. We appreciate customers have a choice, and want them to feel they've made the right choice at all times.

If you have any problems with your wheels we'll take care of the issue for you. We'll pay for a bike mechanic to take a look - they can usually fix issues with a bit of tinkering in our experience. We'll send spare parts out as needed. We'll replace wheels when needed too. Obviously, all shipping costs are on us. Resolving issues in a timely fashion is seriously important to us and our Community Managers will be available for advice and support throughout.

Yes, you can return your wheels for a 110% Money-back refund anytime within 65 days of when you purchased. We will also pay the return shipping. We want you to be happy with your experience, and will do whatever it takes to make that happen, even in the event that you want to return your wheels. Check out our full Terms and Conditions for more details..


Shipping & Delivery Get answers to your questions about shipping, delivery, and taxes.

Yes, we ship for FREE to every country in the world (Including APO/FPO/DPO addresses). Shipping takes 14 ~ 21 days, on average. Occasionally it can take a few days longer do to delays by the shipping company, but usually you’ll get your wheels in 14 ~ 21 days from the time you place your order.

We'd love to be able to guarantee delivery dates but once your wheels leave our facility, and are in the hands of a shipping agent, there are too many variables beyond our control in play. The shipping estimate we provide following checkout is accurate 95% of the time.

We 110% guarantee that you won’t go out of pocket to have your wheels delivered. In the event that you do have to pay fees, we'll refund you 110% of the cost.

Before dealing with Customs, send an email to Tokyowheel to let us know that they've been in touch. We'll interface with them on your behalf. Please don’t pay any fees or provide any invoices, documents, or information to Customs before getting us involved. Customs very rarely feature in dealings we have with our customers, but information is power!

Please accept delivery of your wheels and if there are any associated fees, please pay them to the shipper. Take a photo of the receipt and email it to Tokyowheel, we will then process your 110% Guaranteed No Customs Taxes refund, and your account will be credited for the full amount of the fees plus an additional 10%.


Manufacturing & Testing Learn how your wheels are made and tested to ensure performance and quality.

Every Tokyowheel rim is made from multiple densities and tensile strengths of carbon (different materials for different structures). Over 20 separate pieces are precision cut for each rim.

We moved away from basalt braking surfaces recently and developed the Duraheat-R™ process in collaboration with our factory engineers. Duraheat-R™ is a Tokyowheel trademark. It's a proprietary process. Without giving too much away, before we put the carbon layup into the mold, the braking surface and the surface layer of the rim are glued in (this as opposed to putting the braking surface directly onto the layup before placing it in the mold). The Duraheat-R™ braking surface responds particularly well to the BlueStop 2G pads we just released (Sep 2015).

Duraheat-R™ is a 2 part material technology. The Duraheat-R™ resin is temperature resistant to 260 degrees fahrenheit. This means when you brake hard and your rim heats up due to friction, it won't delaminate or melt the carbon resin. The Duraheat-R™ carbon cloth itself has thermally conductive filaments woven into it. These filaments help dissipate hotspots on the rim, and maintain a lower temperature. This creates a rim that can handle more stopping force with greater durability.

China. We are an international company, we have our office in Tokyo, where we originally begun business. Over the years we have manufactured wheels and wheel parts all over the world. All our hubs are made in Taiwan, including the DT Swiss 240s. Our ceramic bearings are made in the USA. Our spokes are either Sapim (made in Belgium) or our standard spokes which are made in Taiwan. We used to make our rims in Taiwan, but in 2013 we upgraded production to a new world-class facility in Xiamen China, just across the straight from Taiwan. This is also where we hand build and test each wheelset. We hold every part of our production to strict quality tolerances. Check out our company history here

Sure, just go to any wheel’s product page on tokyowheel.com (For Example the Tokyowheel Epic 60) and you’ll find the Manufacturing & Testing section which explains our manufacturing and shows the process.

Our wheel building process is as follows:

We lace the spokes to the rim and true the wheel at low tension.

We exercise the spokes so that they can be ideally positioned for further tensioning. We then bring the spokes up to equal tension and measure with a micrometer and tensionometer.

Next we stress relieve the wheel by applying a sideways force on the hub with a machine. This essentially replaces the 'break in' period that you would experience with a new wheel and allows our wheels to stay truer throughout the life of the wheel. After a final truing they are ready for finishing.

Our fundamental testing standard is EN 14781.

In addition to that, our testing protocol is as follows:

After molding and before wheelbuilding, we verify (with micrometers and a digital scale) that each rim’s roundness, lateral offset, and weight are within tolerances. We also test the braking surface width to ensure that the braking will be smooth and consistent.

We then test a random sampling from each batch of rims for braking performance and rim stiffness in our digital testing lab. This a key part of the manufacturing process and is one of the reasons why our wheels perform so well.

We run the wheel up to 30kph and then apply a braking force and measure 7 performance variables - deceleration, stopping distance, average and maximum rim temperature etc. By measuring these things we are able to continuously improve the braking performance of our wheels and their durability under heavy braking conditions.

We test the stiffness of a section of rim laced to a spoke by applying a 3000 newton force to the spoke and measuring rim deflection in thousandths of a millimeter. This lets us optimize the stiffness of the rims, which results in more power transferred from the rider through the wheel into the road.

During final wheel building our wheels are tested for all the common quality standards, including: Surface Finish and Blemish, Roundness, Lateral Offset, Braking Surface Width, Weight, and Maximum Spoke Tension.

The current (3G) Epics will all be UCI certified.


Jobs, Sponsorship, and Wholesale Become part of Team Tokyowheel.

We don't always have slots open but send your details to us at questions@tokyowheel.com for consideration.

We are always looking for dedicated and inspired individuals to join the Tokyowheel team. If you are interested in working with a rapidly growing, next generation company like Tokyowheel, then Get Started.

The Tokyowheel Ambassador Program is a way for amateur riders, with influence in their community, to earn gear and money by introducing their peers to Tokyowheel. Get Started

Great, we’d love to support you. Click the ‘Become a Dealer’ button to get started.

If you want to go tubeless, you need a tubeless kit - valves, tubeless rim tape and sealant. You can order these online, or source them from a good local bike shop.


Have a Question? Email us at questions@tokyowheel.com

Contact Support

Call Us 24/7

Email is the best way to contact us because we are serious about support and love to give detailed answers, including photos, videos, and links to resources.

United States United States (Toll Free) +1 855-534-5070
United Kingdom United Kingdom (Toll Free) +44 800 011 9137
Australia Australia +61 7 3106 8728
Austria Austria +43 720 880975
Bahrain Bahrain +973 1619 7039
Belgium Belgium +32 3 808 45 21
Brazil Brazil +55 11 4933-1167
Bulgaria Bulgaria +359 2/491 6481
Canada Canada (Toll Free) +1 855-534-5070
Cyprus Cyprus +357 22 030987
Czech Republic Czech Republic +420 228 881 253
Denmark Denmark +45 89 88 16 79
Dominican Republic Dominican Republic +1 829-956-5171
El Salvador El Salvador +503 2113 8921
Estonia Estonia +372 8801715
Finland Finland +358 9 42450271
France France +33 9 87 67 51 89
Greece Greece +30 21 1198 3288
Hong Kong Hong Kong +852 5808 9173
Ireland Ireland +353 76 680 5774
Israel Israel +972 3-978-6171
Italy Italy +43 720 880975
Japan Japan +81 3-4510-0950
Latvia Latvia +371 67 859 301
Malta Malta +356 2778 1874
Mexico Mexico +52 55 8526 8367
Netherlands Netherlands +31 85 888 7268
New Zealand New Zealand +64 9-887 8589
Poland Poland +48 12 881 13 21
Portugal Portugal +351 308 805 159
Puerto Rico Puerto Rico +1 787-418-0780
Romania Romania +40 31 630 0823
Slovakia Slovakia +421 2/330 567 52
South Africa South Africa +27 87 550 4257
Spain Spain +34 911 23 89 13
United Kingdom United Kingdom (Toll Free) +44 800 011 9137
United States United States (Toll Free) +1 855-534-5070

Locations


Tokyowheel USA

599 Fairchild Dr.
Mountain View, CA
USA 94043 (View Map)


Tokyowheel Japan

Aobodai 3-3-11
Meguro-ku, Tokyo
Japan 153-0042 (View Map)

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